Purchase options cancellation policy

Purchase and Cancellation Policy for BABA JI KI BUTI PVT LTD

1. Purchase Options

At BABA JI KI BUTI PVT LTD, we offer a variety of Ayurvedic beauty and wellness products to cater to your needs. Our purchasing options are designed to provide you with a seamless and secure shopping experience.

2. Cancellation Policy

  1. Customer Cancellation:

    • Before Dispatch: You may cancel your order at any time before it has been dispatched.
    • After Dispatch: Orders cannot be cancelled after they have been dispatched.
  2. Cancellation by Us:

    • We reserve the right to cancel orders if we suspect fraud or if the order violates our website's terms and conditions.
    • Customers involved in fraudulent transactions may be denied future service.

3. Return Policy

  1. Returns Accepted:

    • We accept returns within 3 days of receipt of your order.
    • The customer is responsible for return shipping costs.
  2. No Restocking Fee:

    • We do not charge restocking fees for returns.
  3. No Final Sale Items:

    • All items are returnable within the specified timeframe, as we do not have final sale items.
  4. Exception for Damaged Products:

    • If you receive a damaged product, please contact us at contact@babajikibuti.com or call +91 9873033339 within 72 hours of delivery.
    • Please do not return products to the manufacturer.
    • Provide your receipt number for prompt assistance.

4. Refund Policy

  1. For Cancellations:

    • Refunds for cancelled orders will be processed within 7-10 business days.
    • Some banks may have longer processing times.
  2. For Damaged Products:

    • If your return of a damaged item is approved after inspection, the refund will be processed to your original payment method within 7-10 business days.
  3. Late or Missing Refunds:

    • If you haven't received a refund yet, first recheck your bank account.
    • Then, contact your bank.
    • If the issue persists, contact us at contact@babajikibuti.com or call +91 9873033339.

5. Shipping for Returns

  1. Return Instructions:
    • To return a product, courier it to:
      Kh. # 333, Near Vivekanand School, Kakroi Road, Sector 23, Sonipat, Haryana 131001.
    • You can also request a return by contacting our Customer Support at +91 9873033339, Monday to Saturday from 09:00 AM to 06:00 PM.

6. Customer Satisfaction

This policy ensures that our customers understand their rights and obligations when purchasing from us. We prioritize customer satisfaction and transparency in all our dealings.