Shipping and Delivery Policy for BABA JI KI BUTI PVT LTD
1. General
- Stock Availability: We strive for accurate stock counts, but discrepancies may occur. If we can't fulfill all items, we'll inform you about restocking or refund options.
2. Shipping Costs
- Calculation: Shipping costs are determined at checkout based on weight, dimensions, and destination. The final shipping cost will be clearly stated.
3. Delivery Terms
- Domestic Transit: Typically 2 - 7 days.
- International Transit: Ranges from 7 - 30 days, depending on the courier.
- Delivery Address Change: Possible before dispatch.
- P.O. Box Shipping: Available via postal services.
- Military Address Shipping: Available via India Post, order must be prepaid.
- Out of Stock Items: In-stock items dispatched immediately, others on restocking.
- Exceeded Delivery Time: Contact us for investigation.
4. Tracking Notifications
- Updates: Customers receive tracking information post-dispatch to monitor shipment.
5. Damaged Parcels
- Procedure: If damaged in transit, reject and contact customer service, or follow steps for delivered parcels.
6. Duties & Taxes
- Sales Tax: Included in the goods' price.
- Import Duties & Taxes: May be charged upon arrival in the destination country. Non-payment results in a return, with the customer bearing return costs and refund minus initial shipping.
7. Cancellations
- Policy: Cancellations accepted before dispatch. Post-dispatch, refer to our refund policy.
8. Insurance
- Coverage: Parcels insured for loss and damage as per courier's policy.
- Damaged/Lost Parcel: Refund or replacement processed post-courier investigation.
9. Customer Service
- Contact: For enquiries, reach out to +91 9873033339, Monday to Saturday, 09:00 AM to 06:00 PM.
This policy aims to clarify our practices and procedures to ensure a smooth transaction and customer experience. It defines our commitment to addressing your concerns and setting expectations for our service.
