Cancellation and Refund Policy

Cancellation and Refund Policy for BABA JI KI BUTI PVT. LTD.

Cancellation Policy:

  1. Customer Cancellation:

    • Orders can be cancelled at any point before dispatch.
    • After dispatch, cancellations are not possible.

  2. Cancellation by Us:

    • We reserve the right to cancel orders suspected of fraud or that violate our website's terms and conditions.
    • Customers involved in fraudulent transactions will be placed on a negative list and may be denied future service.

Return Policy:

  1. Returns Accepted for 3 Days:

    • Customers may return items within 3 days of receipt.
    • The customer is responsible for return shipping costs.

  2. No Restocking Fee:

    • We do not charge any restocking fees for returns.

  3. No Final Sale Items:

    • We do not have any final sale items, so all items are returnable within the specified timeframe.

  4. Exception for Damaged Products:

    • If you receive a damaged product, please contact us at contact@babajikibuti.com or call +91 9873033339 within 72 hours of delivery.
    • These situations are addressed on a case-by-case basis.
    • Please do not return products to the manufacturer.
    • Provide your receipt number for prompt assistance.

Refund Policy:

  1. For Cancellations:

    • Refunds for cancelled orders will be processed within 7-10 business days.
    • Note that some banks might have longer processing times.

  2. For Damaged Products:

    • If your return of a damaged item is approved after inspection, the refund will be processed to your original payment method within 7-10 business days.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first recheck your bank account, then contact your bank.
    • If the issue persists, please contact us at contact@babajikibuti.com or call +91 9873033339.

Shipping for Returns:

  1. Shipping Instructions:
    • To return a product, courier it to:
      BABA JI KI BUTI PVT. LTD.,
      Kh. # 333, Near Vivekanand School, Kakroi Road, Sector 23, Sonipat, Haryana 131001.
    • You can also request a return by contacting our Customer Support at +91 9873033339, Monday to Saturday from 09:00 AM to 06:00 PM.

Customer Rights and Obligations:

This policy ensures that our customers are fully aware of their rights and obligations when making purchases from our store. We prioritize customer satisfaction while adhering to the specific requirements of selling Ayurvedic products.